Location: York
Salary: £23,100 – £24,500
Role: Permanent
Overview:
We are currently seeking a Lettings Coordinator who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.
Key responsibilities:
Meeting and greeting customers
Assisting customers with their enquiries face to face or over the phone
Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.)
Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline
Conducting property viewings with potential tenants
Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers
Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required
Communicating with tenants on end of tenancy costings
Setting up inventories through Hive & conducting mid-term inspections
Using our customised software to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies
Communication with tenants via letter, email and phone
Setting up & delivering Section 21 notices
Supporting and actively participating in receptionist & customer service reps’ tasks when needed
Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets
Handing out move in/out packs & keys and checking all relevant documentation in on file
Any other administrative tasks
Working monthly targets
Providing improvement feedback to managers throughout the company
Required skills and qualifications:
- Minimum GCSE grades C or above in math and English or equivalent.
- Good working knowledge of Excel, Word and Powerpoint.
- Full clean driving license.
- Previous customer service experience.
Desirable:
- Multilingual
