Location: Leeds

Salary: £23,100 – £24,500

Role: Permanent

Overview:

We are currently seeking a Lettings Coordinator who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

Key responsibilities:

• Meeting and greeting customers;
•  Assisting customers with their enquiries face to face or over the phone;
• Explaining our signing procedures/requirements to potential tenants;
• Setting up the tenant application process and gathering all the relevant documentation required;
• Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
• Accepting holding fees & preparing associated documents;
• Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
• Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;
• Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
• Communicating with tenants on end of tenancy costings;
• Setting up inventories through Hive & conducting mid-term inspections;
• Using Reapit to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;
• Registering deposits using the deposit register and sending out the deposit T&Cs and PRS;
• Communication with tenants via letter, email and phone;
• Setting up & delivering Section 21 notices;
• Providing improvement feedback to managers throughout the company;
• Setting up parking spaces agreements and arranging ticketing for illegally parked cars;
• Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
• Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance) and also conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;
• Handing out move in/out packs & keys and checking all relevant documentation in on file;
• Any other administrative tasks; and
• Working to weekly and monthly targets.

Required skills and qualifications:

• Minimum GCSE grades C or above in math and English or equivalent.
• Good working knowledge of Excel, Word and Powerpoint.
• Full clean driving license.
• Previous customer service experience.

Desirable:

• Driving license
• Multilingual abilities
• Previous reception and administrative experience is highly valued

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Location: Bristol

Salary: £24,500 – £26,500

Role: Permanent

Overview:

As a Lettings Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements. You will report to the Senior Lettings Consultant or Lettings Manager, whilst closely working with our other consultants, the maintenance and marketing teams.

Key responsibilities:

• Meeting and greeting customers;
• Assisting customers with their inquiries face to face or over the phone;
• To conduct property viewings with potential tenants;
• Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
• Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
• Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;
• Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
• Communicating with tenants on end of tenancy costings;
• Setting up inventories through Hive & conducting mid-term inspections;
• Using Reapit to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;
• Registering deposits using the deposit register and sending out the deposit T&Cs and PRS;
• Communication with tenants via letter, email and phone;
• Setting up & delivering Section 21 notices;
• Providing improvement feedback to managers throughout the company;
• Setting up parking spaces agreements and arranging ticketing for illegally parked cars;
• Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
• Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
• Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;
• Handing out move in/out packs & keys and checking all relevant documentation in on file;
• Any other administrative tasks; and
• Working monthly targets.

Essential requirements:

• Minimum GCSE grades C or above in maths and English or equivalent.
• Good working knowledge of Excel, Word and PowerPoint.
• Full clean driving licence.
• Previous customer service experience.

Desirable:

• Multilingual
• Previous experience in a Lettings / Property related role.

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Location: Leeds

Salary: £30,000 – £40,000

Role: Permanent

Overview:

We are currently seeking a Marketing Manager who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

Key responsibilities:

• Support the development and implementation of effective and innovative internal and external communication, providing critical thinking to get the best creative, on-brand work, to enable the delivery of the company’s strategic objectives.
• Lead the development of YPP’s promotion and marketing strategies, and effectively translate them into impactful messages that tell a story, entertain and resonate with our audience.
• Managing, with the support of your team, day to day marketing activity across PPC, email, social media, outdoor, SEO, content and print, that help position YPP as the leading student accommodation provider.
• Develop a detailed understanding of brand marketing strategy and goals; using this to proactively identify opportunities to leverage customer engagement more effectively.
• Regularly review marketing activity, looking at both quantitative data and qualitative insight, to identify improvements to the customer experience and to drive continuous optimisation.
• Management of the marketing budget of up to £300K for campaign planning and execution, and reporting on expenditure to evidence ROI, ensuring marketing campaigns are managed within budget.
• Ensure the company’s brand and identity is adhered to in all communication.
• Develop relationships with senior stakeholders and team managers.
• Have overall line management responsibility for the Marketing team, including all aspects of line management.
• Support the Head of Brand and Communications in ongoing market and customer research programmes.

Essential skills and experience

• Significant experience in delivering marketing activity across a range of channels with the ability to recommend the best channel – or mix of channels – needed to deliver a specific result.
• Managing or leading a marketing department within a previous role.
• Experience in managing a significant marketing budget.
• Strong reporting and data analysis skills.
• Excellent influencing and people skills, able to engage and build relationships.
• Strong organisation and planning skills.

Desirable:

• Experience marketing to a Generation Z audience.
• Experience in working in a B2C role, ideally within the property sector.
• Experience with CRM software.
• Clean driving license.

Experience:

• Marketing management: 1 year (preferred)

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Location: Leeds

Salary: £24,000 – £26,000

Role: Permanent

Overview:

We are currently seeking an Accounts Assistant who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

Key responsibilities:

• Record and accurately allocate invoices, ensuring proper reconciliation. Monitor and manage outstanding payables.
• Processing monthly credit card statements.
• Managing petty cash.
• Support the financial aspects of property rentals, landlord expenses and tenant charges.
• Process Improvement: Contribute to the implementation of process enhancements to streamline workflows and increase efficiency.
• Ad hoc Tasks: Provide support in various finance-related tasks, such as financial modelling, variance analysis, ad hoc reporting, and assisting colleagues within the finance team.
• Creating POs and processing a high volume of invoices on SAP.
• Assist with weekly SAP extractions and process them in Xero.
• Collaborating with suppliers and contractors to ensure timely payments.
• Assisting other departments when necessary.
• Assist in maintaining accurate financial records by entering data into the accounting system and ensuring proper coding and documentation.

Person specifications:

• 2 years experience in a similar role.
• Bachelor’s degree in accounting or finance.
• Experience in using SAP & XERO software or similar i.e. QuickBooks.
• Excellent organisational skills with the commitment to deliver on deadlines
• Exceptionally high level of accuracy and attention to detail
• Confident self-starter with sound analytical skills, able to operate under pressure and manage own workload
• Competent knowledge in Excel
• Be confident in dealing with a high volume of invoices
• Ability to work both independently and collaboratively as part of a meet
• Integrity and ethical behaviour in handling financial information

Experience:

• Accounting: 2 years (preferred)

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Location: Leeds

Salary: £20,000 – £24,500

Role: Permanent

Overview:

YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.

As a Sales Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements.

You will report to the Senior Sales Consultant or Sales Manager, whilst closely working with our other consultants, the maintenance and marketing teams.

Key responsibilities:

• Meeting and greeting customers.
• Assisting customers with their inquiries face to face or over the phone.
• To conduct property viewings with potential tenants.
• Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.).
• Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline.
• Tracking tenants right to rent status where needed.
• Assisting in the management of keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required.
• Conducting mid-term inspections.
• Using our systems and softwares to input & store tenants details and calendar management.
• Communication with tenants via email and phone, WhatsApp, Wechat.
• Delivering Section 21 notices.
• Providing improvement feedback to managers throughout the company.
• Setting up parking spaces agreements and arranging ticketing for illegally parked cars.
• Supporting and actively participating in receptionist & customer service reps’ tasks when needed.
• Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance).
• Handing out move in/out packs & keys and checking all relevant documentation in on file, and
  Working with monthly KPIs.

Essential Requirements:

• Minimum GCSE grades C or above in maths and English or equivalent.
• Good working knowledge of Excel, Word and PowerPoint.
• Full clean driving licence.
• Previous customer service experience.

Desirable Requirements:

• Multilingual – specifically Arabic speaking.
• Previous experience in a Lettings / Property related role.
• Sales skills.

Apply for role

Location: Leeds

Salary: £24,000 – £26,000

Role: Permanent

Overview:

We are currently seeking a Marketing Executive who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

Key responsibilities:

• Bring the YPP brand to life by executing creative marketing campaigns that make a real impact and help us stand out from the crowd.
• Deliver inspiring marketing messages that tell a story, entertain and resonate with our target audience.
• Create engaging paid and organic content for social media channels, testing out new approaches to ensure our content is fresh while remaining on-brand.
• Act as liaison between properties across different cities and the central marketing hub, ensuring all messaging and branding is consistent and travelling to them when required.
• Be a customer champion: Develop the ‘Resident Life’ programme for all in YPP buildings and work with Customer Service Reps to implement events and activities.
• Ensure all information relating to properties are up to date across the CRM and YPP website.
• Represent YPP at events, where appropriate, in order to influence customers and raise brand awareness.
• Coordinate marketing activities on and around key events.Be responsible for organising show flats, photography and videos of all new developments.
• Ensure all photographs of apartments are up to date.
• Act as liaison between site manager and lettings team with the handover of show apartments and the start of viewings at all new developments.
• Market research; looking at competitor strategies and customer opinions.
• Liaise with external agencies as necessary.

Essential Requirements:

• Marketing related qualification or experience working in a marketing team.
• Good administrative and organisational skills.
• In-depth knowledge of all major social media platforms
• Excellent verbal and written communication skills.
• Excellent attention to detail.

Desirable Requirements:

• Experience in running paid social adverts.
• Experience in using email software.
• Clean driving licence.

Apply for role